In this highly competitive lending environment, it’s imperative that you understand the rules of the game right from the start. Learn how to position yourself as the mortgage expert by mastering strong communication and execution skills that will assist you in earning your customers’ loyalty.
During this 60-minute session, we’ll review these winning plays:
Spark interest by offering your borrowers a complete playbook of financing options
Know your loan-structuring limits and when to consult the rules
Understand key differences between Fannie Mae and Freddie Mac
Discover how coaching your borrowers through the loan process gives you the edge
Avoid penalties by recognizing top approval defects & remedies
Hali’s 35-plus years’ experience in mortgage operations as a processor, processing manager, underwriter, and underwriting manager makes her a knowledgeable and insightful presenter. Hali joined MGIC in 2011 and moved to the training team in 2016. She enjoys interacting closely with our customers to help them leverage MGIC’s exclusive training opportunities to build stronger and more effective teams.
Hali is passionate about bringing understanding and simplicity to even the most technical aspects of training in the mortgage industry. She is on a mission to bring clarity and the “why” behind our learning, retention and application of the trainings that she delivers. In addition to essential technical training topics, Hali excels at soft skills development training, including communication skills, team building and customer service.
Lead Customer Trainer, MGIC
Meet Jeff Platfoot
Leading MGIC’s training team for over 20 years, Jeff Platfoot has over 35 years of experience in the mortgage industry, including in positions in sales/origination, underwriting and underwriting management. Much of his focus today is on delivering MGIC’s best-in-class specialized training curriculum, teaching the key skills, techniques and best practices needed to build your team’s confidence within essential areas of industry knowledge.
Jeff is passionate about helping mortgage professionals to compete in today’s fast-paced lending environment. He loves to help customers develop a depth of understanding on a wide range of topics, including origination, loan products, industry updates and processing.