Join us as 2 of our senior customer trainers, Sandra and Hali, revisit the most-asked assets and income questions from 2024.

During this 60-minute session, you will have the opportunity to test your knowledge as we discuss the answers to some commonly asked questions. We will share strategies to deal with your frequently encountered challenges as well as best practices to help you improve loan quality and avoid defects.

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With over 35 years of experience, Sandra Sweeney is a mortgage industry veteran. She has a deep understanding of and appreciation for the various roles in the industry after having worked in operations, loan origination, underwriting and management.

Now a senior customer trainer and program designer, she facilitates many of MGIC's national webinar courses. Sandra’s live and on-demand webinars focus on critical industry subjects, such as the fundamentals of the mortgage process, how MI works, topics involving self-employed borrowers, how to review an appraisal, and more.

Hali’s 35-plus years’ experience in mortgage operations as a processor, processing manager, underwriter, and underwriting manager makes her a knowledgeable and insightful presenter. Hali joined MGIC in 2011 and moved to the training team in 2016. She enjoys interacting closely with our customers to help them leverage MGIC’s exclusive training opportunities to build stronger and more effective teams.

Hali is passionate about bringing understanding and simplicity to even the most technical aspects of training in the mortgage industry. She is on a mission to bring clarity and the “why” behind our learning, retention and application of the trainings that she delivers. In addition to essential technical training topics, Hali excels at soft skills development training, including communication skills, team building and customer service.